Features

Quantum was developed with the end user in mind. Its features are designed to deliver maximum results while being simple to use at shop floor level.

For each aspect of the product, the challenges managers face have been carefully considered.

Click on the headings below to see the details:

Forecasting

Challenges
Daily forecasting is usually done intuitively by managers from their knowledge of previous weeks’ patterns. However this is typically not backed up by any empirical data and forecasts are often not accurate. Over-forecasting leads to over-scheduling of staff and over spend; under-forecasting leads to under-scheduling and in turn to longer queues, poor customer service and capped sales.
With Quantum, you can:
  • Record and track sales, transactions and average transaction value forecasts
  • See your expected hour-by-hour forecast based on past activity patterns
  • See how good your past forecasts were to help you set realistic ones

Scheduling

Challenges
Staff scheduling is often done in isolation. As a result it is hard for a manager to optimise the scheduling to meet demand patterns; invariably, labour costs are higher than they should be with too many staff scheduled during quiet times and not enough during peak hours. Also, it is impossible to see in advance if the company targets will be met by the schedule.
With Quantum, you can:
  • See your expected labour requirement graphed hour by hour to help you schedule accurately according to the demand
  • See how well your schedules will meet your hours, productivity and labour costs targets before the week actually starts, so you can amend them accordingly

Task allocation

Challenges
Employees are scheduled to work without any particular role or task assigned to them. In some businesses, this lack of clarity leads to inefficiencies as some jobs might not be done and others done twice. Also, this means it is not possible to manage, track and pay differently certain activities.
With Quantum, you can:
  • Allocate tasks (e.g. cleaning, cashier) to scheduled hours
  • Allocate different tasks to employees in the same day in either continuous or separate time periods (split shifts)
  • Track individual tasks and groups of tasks (e.g. administration, customer facing), to enable benchmarking against other outlets, other weeks and targets

Attendance and punctuality

Challenges
On one hand, staff absence, starting work late and/or finishing early leads to under-staffing. On the other hand, staff starting work early and/or finishing late leads to over-staffing. In addition when there are no time records kept, hours not worked might be claimed and paid. Even with recording systems, fraudulent activity can also take place.
With Quantum, you can:
  • Clock-in and clock-out in real time
  • Remind each employee of their scheduled hours as they clock-in and out
  • See individuals’ patterns of attendance and punctuality
  • Track the clocking records log, to identify fraudulent activity and those responsible
  • Export clocking records into your payroll software, to only pay what is owed

Holiday management

Challenges
Staff holidays are not taken evenly throughout the year, creating unnecessary staff shortages during popular -and busy- weeks, usually school holidays. This leads to expenditure to recruit staff to cover for those on holiday, as well as low productivity and poor customer service from inexperienced staff working during key business periods.
With Quantum, you can:
  • Track the days and weeks holiday taken, to spread the cost appropriately
  • Include in the schedules the cost of holidays to help you manage its financial impact
  • Manage the cost of holidays with accruals to help you compare every week's financial performance with the others

Reporting

Challenges
In a multi-site environment it is difficult to know where successes have been made and where opportunities lie, simply and efficiently.
With Quantum, you can:
See activity, hours and cost reports, and export them in various formats (e.g. csv, excel):
  • For a single outlet or a group of outlets
  • Over any length of time from a single day to several years
  • With actual results compared with forecasts and targets